Returns, Exchanges and Refunds
Our goal is 100% client satisfaction. If you are not satisfied with a product for any reason, we are happy to assist you. Returns, refunds and exchanges are available, see conditions:
- All returned / exchanged items must be unopened and returned in the original packing in which they were received
- The customer is responsible for return shipping fees, and flat-rate shipping is not available on returns or exchanges
- Returns, refunds and exchanges are only available within 21 days of the original order
- All returned items must include a return authorization number, to get this number please contact us by phone at the number below
Before attempting to return or exchange an item, you MUST contact us by phone at 1-888-822-3379, and we will advise you of the additional information you need to know when making a return (such as the appropriate return address, the return authorization number which must be affixed, etc.).
If you have questions about our return, refund and exchange policies, please visit our Contact Us page.